Muddy Monet- Valdani Embroidery Floss Pack

We generally use the United States Postal Service. For International orders, this means that we do not have tracking numbers for your parcels. We cannot be held responsible for parcels that become lost in the mail or held up in customs. International Customers, please be patient. We ask that you wait a minimum of 21 working days before contacting us to check the date we shipped the package to you. We cannot be held responsible for any additional import/customs fees or taxes, customs duty, import tax, handling fees, etc. Please do not ask us to falsify customs forms for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Books, Patterns, Gift cards, Downloadable software products